LEGAL · TERMS OF SERVICE
The agreement that governs use of the OpSphere platform — accounts, trials, billing, data ownership, and responsibilities.
Last updated: July 16, 2026
These Terms of Service ("Terms") govern access to and use of the OpSphere platform, websites, mobile applications, and related services (collectively, the "Services"). OpSphere is operated by OneClick Solutions Inc. ("we", "us"). By creating an account, clicking to accept, or using the Services, you agree to these Terms on behalf of yourself and any organization you represent ("Customer"). If you do not agree, do not use the Services.
Each Customer operates inside its own tenant workspace. You are responsible for the accuracy of registration information, for maintaining the confidentiality of credentials, and for all activity under your accounts. Administrators control user roles and permissions within their tenant and are responsible for provisioning and de-provisioning users.
You must notify us promptly of any unauthorized access or security incident affecting your accounts.
New workspaces may start with a 14-day free trial. No payment card is required to begin a trial; paid features stop at trial end unless a subscription is purchased. Subscription fees, included modules, and seat counts are described at purchase. Except where required by law, fees are non-refundable once a billing period has started.
We may change pricing with at least 30 days' notice; changes apply from the next billing period.
You agree not to misuse the Services. Prohibited conduct includes: attempting to access another tenant's data; probing, scanning, or testing the vulnerability of the platform without written authorization; uploading malicious code; using the Services to violate applicable laws, including anti-money-laundering and privacy laws; reselling or sublicensing access without an agreement with us; and interfering with the integrity or performance of the Services.
As between you and us, Customer retains all rights to data submitted to the Services by its users ('Customer Data'), including deal records, project records, commission data, documents, and contacts. You grant us a limited licence to host, process, transmit, and display Customer Data solely to provide and support the Services.
You are responsible for the lawfulness of Customer Data you collect and process through the platform, including obtaining any consents required from your own clients.
The Services include workflows that support regulatory processes (for example FINTRAC record-keeping aids and BC Builders Lien Act holdback timeline tracking). These features assist your compliance program; they do not constitute legal, accounting, or regulatory advice, and they do not replace your obligations under applicable law. You remain solely responsible for your regulatory compliance and filings.
Some features of the Services use artificial intelligence to draft documents, summarize records, classify items, recommend actions, and prepare work for approval ('AI Output'). AI Output is generated assistance, not professional advice: it is provided as a draft or recommendation that requires review and approval by a qualified person in your organization before it is used or relied on. AI systems can produce output that is incomplete, out of date, or incorrect.
You are responsible for reviewing AI Output before acting on it. In particular, deadlines, limitation periods, regulatory dates, financial figures, and compliance determinations suggested by AI features must be independently verified by qualified staff before your organization relies on them. To the maximum extent permitted by law, we are not liable for decisions made, actions taken, or filings submitted on the basis of AI Output that has not been reviewed and approved by your organization.
By design, AI features on the platform do not autonomously move money, release trust funds, submit FINTRAC or other regulatory filings, approve compliance exceptions, or delete regulated records — consequential AI actions are routed to a human approval step, and AI activity is recorded in an audit ledger. These product controls do not transfer your organization's professional and regulatory responsibilities to us.
The Services, including software, interfaces, designs, and documentation, are owned by OneClick Solutions Inc. or its licensors and are protected by intellectual property laws. We grant Customer a non-exclusive, non-transferable right to use the Services during the subscription term. Feedback you provide may be used to improve the Services without obligation.
We work to keep the Services available and performant, but the Services are provided on an 'as is' and 'as available' basis. We may modify features, perform maintenance, or discontinue components with reasonable notice where changes are material. Support channels and response targets are described on our contact and help pages.
Customer will defend and indemnify us against third-party claims arising from Customer Data, Customer's use of the Services in violation of these Terms or applicable law, or disputes between Customer and its own clients. We will defend and indemnify Customer against third-party claims that the Services, as provided by us and used as permitted, infringe Canadian intellectual property rights. The indemnified party must give prompt notice and reasonable cooperation, and the indemnifying party controls the defence.
To the maximum extent permitted by law: (a) neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data; and (b) our aggregate liability arising out of or related to the Services is limited to the amounts paid by Customer for the Services in the 12 months before the event giving rise to the claim.
These limitations do not apply to the extent liability cannot be limited under applicable law, including liability arising from gross negligence or wilful misconduct, or either party's indemnification obligations.
Customer may cancel at any time effective at the end of the current billing period. We may suspend or terminate access for material breach (including non-payment) if the breach is not cured within 14 days of notice, or immediately where necessary to protect the Services or comply with law. After termination, we make Customer Data available for export for 30 days, after which it is scheduled for deletion from production systems, subject to legal retention requirements.
These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable in it, without regard to conflict-of-law rules. The courts located in British Columbia have exclusive jurisdiction over disputes arising from these Terms, and the parties attorn to that jurisdiction.
We may update these Terms from time to time. For material changes we will give notice through the Services or by email at least 30 days before the change takes effect. Continued use after the effective date constitutes acceptance. The 'Last updated' date above reflects the current version.
Contact us at support@oneclicksolutions.ca and we will route it to the right person.
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